Running, ranked. Earn XP for every run and climb from Bronze to Godspeed.
For help, feedback or bug reports, email us at panayotovyanislav@gmail.com. We usually reply within 1–2 business days.
My GPS run isn't tracking accurately.
Make sure Location access is set to "While Using the App" in Settings → RunRank, and keep the app running during your run (it keeps tracking with the screen locked — the blue location indicator is normal).
My Apple Watch / Garmin / Strava runs aren't showing up.
RunRank imports runs via Apple Health. Check that your watch or app syncs workouts to Apple Health, and that RunRank has Health access in Settings → Health → Data Access & Devices.
How do I manage or cancel my subscription?
Open RunRank → Profile → Manage, or go to Settings → your Apple ID → Subscriptions. Cancelling stops the next renewal; Pro access stays active until the end of the current period.
How do I restore my purchase on a new device?
Sign in to your RunRank account — your subscription follows it automatically. You can also tap "Restore Purchases" on the paywall or in Profile → Manage.
How do I delete my account?
Email us at the address above from your account email and we'll delete your account and all associated data within 30 days.